Frequently Asked Questions

I just purchased a home. How do I set up service
How can I send a bill to my renter?
Are the readings on my bill actual or estimated?
Who do I contact with questions about yard waste?
Who do I call to see if I may be eligible for a refuse billing exemption?
Is there a program to save money on outdoor water usage?
I think I have a leak. What might be causing it?
Can my bill be adjusted if I have a large bill resulting from a leak?

Q: I just purchased a home. How do I set up service?

A: To establish service, the property owner must sign a utility contract in person at the City of Sylvania Utility Office.
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Q: How can I send a bill to my renter?

A: The owner of a property may fill out paperwork authorizing the Utility Department to send a bill to someone other than themselves. The owner is still the ultimate responsible party for any charges.
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Q: Are the readings on my bill actual or estimated?

A: Our meter readings program is designed to provide actual readings for each billing cycle. In rare cases, a bill may be estimated because of inability to read the meter.
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Q: Who do I contact with questions about yard waste?

A: Please contact the Parks and Forestry Department at 419-885-8992.
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Q: Who do I call to see if I may be eligible for a refuse billing exemption?

A: City residents can call our Income Tax Department at 419-885-8940.
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Q: Is there a program to save money on outdoor water usage?

A: Yes. If you are a sewer customer, our second meter program offers a savings on sewer charges.
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Q: I think I have a leak. What might be causing it?

A: Leaky toilets are the biggest cause of wasted water, resulting in large bills.
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Q: Can my bill be adjusted if I have a large bill resulting from a leak?

A: No water charges will be adjusted for a leak; however, if you are a sewer customer, charges above your normal use may be eligible for adjustment.

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